We will happily provide a full refund for any item that is returned within 30 days in the same condition as it was purchased.
If you used points to purchase your item, you will receive your refund in points. If it was a mix of points and money, you will be refunded in the same way.
We will refund the original shipping costs, but as the buyer, we ask that you cover the costs of sending the item back to us. We recommend Collect+.
Our returns address is:
Synergy Retail Support,
Crow Lane Industrial Estate,
Northampton NN3 9UD
Please read our refund policy here for more information.