Unfortunately we are unable to provide any guarantees on whether we will accept an item before we receive it into the warehouse as this decision is made upon examining the clothes in person in the warehouse.

This is due to the fact that we asses several things when we receive an item:

  • Brand

  • Style

  • Condition

  • Approximate RRP

  • Second hand value & desirability

Instead, we have pulled together some general brand guidelines for high street, premium and designer brands. We ask you to review these instead.

Please note that any item could fail to pass our quality check. In this case it will be automatically donated to our charity partners for sale in their high street stores, or to be recycled. Unfortunately due to the volume of items we receive, we are unable to provide feedback on individual decisions and are also unable to return items to donors.

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