I'm sorry for any confusion caused here.

You should have received an email notifying you when the bags arrived in the warehouse so I'm sorry if you have not received this email.

Please use the tracking information on your receipt from Collect+ to track this bag. If you can see that it has reached our warehouse, please allow 9-10 weeks for your items to be uploaded and your store to be ready for review. This is due to experiencing a bit of a backlog caused by a sharp spike in donations.

If you aren't able to access your tracking information or can see that your bag hasn't been delivered, please get in touch and we will look into this for you.

Thank you!

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