I'm sorry for any confusion caused here.

You should have received an email notifying you when the bags arrived in the warehouse so I'm sorry if you have not received this email.

To track your Collect+ bag return please use the tracking information from the Collect+ receipt here. If you can see that it has reached our warehouse, please allow up to 12 weeks for your items to be uploaded and your store to be ready for review. This is due to experiencing a backlog caused by a sharp spike in donations.

If you aren't able to access your tracking information/for DHL tracking information or you can see that your bag hasn't been delivered to the warehouse, please get in touch and we will look into this for you.

Thank you!

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