Sending us clothes

Everything you need to know about ordering your ThriftBag and donating your clothes

+1

26 articles in this collection
Written by Joe @ Thrift+, Poppy Rainer, Thrifter and 1 other

Ordering a ThriftBag

How many ThriftBags can I order?

There is a maximum - so be selective :)

Written by Joe @ Thrift+
Updated over a week ago

How big is a ThriftBag?

About the size of a carry-on suitcase...

Written by Joe @ Thrift+
Updated over a week ago

How do I order a Farfetch donation bag?

Earn Farfetch credit when you donate your best second hand clothes

Written by Thrifter
Updated over a week ago

Choosing a charity

My chosen charity isn't on your list anymore

I've chosen this charity before and now they aren't appearing on the list

Written by Olivia
Updated over a week ago

Which charities can I support?

You can select over 8,000 UK registered charities.

Written by Joe @ Thrift+
Updated over a week ago

Selecting which clothes to donate

What types of clothing can I donate?

Women's & men's clothing, shoes & accessories.

Written by Joe @ Thrift+
Updated over a week ago

Which brands do you accept?

We specialise in premium & designer brands.

Written by Joe @ Thrift+
Updated over a week ago

How does Thrift+ decide which items to accept?

Our strict quality control process is important for happy shoppers.

Written by Joe @ Thrift+
Updated over a week ago

Can you tell me if you would accept my item before I send it in?

Written by Poppy Rainer
Updated over a week ago

Returning your ThriftBag

How do I return my ThriftBag?

We've updated our returns process. Please read carefully.

Written by Joe @ Thrift+
Updated over a week ago

How to return our new ThriftBags

Our new white ThriftBags need to be registered before being returned

Written by Poppy Rainer
Updated over a week ago

How to return our old ThriftBags

You need to login to your account to return one of our old brown paper ThriftBags

Written by Joe @ Thrift+
Updated over a week ago

Which returns services do you offer?

We offer local drop-off with Collect+ or home collection with DHL

Written by Joe @ Thrift+
Updated over a week ago

Do you offer collection?

Yes! We can collect nationwide.

Written by Joe @ Thrift+
Updated over a week ago

The upload process

What happens after I send my ThriftBag?

Quality control, photography, pricing, approval, then LIVE!

Written by Joe @ Thrift+
Updated over a week ago

Our fees

Sales, discounts & offers

We may reduce prices or accept offers to help your items sell

Written by Olivia
Updated over a week ago

What fees does Thrift+ charge?

We charge 33% commission. Our minimum fee is £5.

Written by Joe @ Thrift+
Updated over a week ago

Problem solving

My high end items are missing after I've reviewed them...

I've reviewed all my items and the designer ones are now not visible in my store

Written by Olivia
Updated over a week ago

If your bag gets lost in transit

Written by Olivia
Updated over a week ago

Has my Thriftbag arrived into the warehouse?

I sent my bag back a while ago and haven't heard whether it has been received or not...

Written by Olivia
Updated over a week ago

Issues with Reviewing Items

Information on questions around reviewing items

Written by Olivia
Updated over a week ago

What happens if my item does not sell?

Written by Olivia
Updated over a week ago

Issues with returning a ThriftBag

Help relevant to the brown paper Thriftbags

Written by Olivia
Updated over a week ago

I haven't received my ThriftBag

Written by Olivia
Updated over a week ago

I ordered 3 bags, but only one has arrived

We send each bag individually. Please wait a couple of days.

Written by Olivia
Updated over a week ago

I don't have a returns label inside my ThriftBag

We no longer include paper returns labels.

Written by Olivia
Updated over a week ago