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Sending us clothes
Sending us clothes
Everything you need to know about ordering your ThriftBag and donating your clothes
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26 articles in this collection
Written by
Joe @ Thrift+,
Poppy Rainer,
Thrifter
and 1 other
Ordering a ThriftBag
How many ThriftBags can I order?
There is a maximum - so be selective :)
Written by
Joe @ Thrift+
Updated over a week ago
How big is a ThriftBag?
About the size of a carry-on suitcase...
Written by
Joe @ Thrift+
Updated over a week ago
How do I order a Farfetch donation bag?
Earn Farfetch credit when you donate your best second hand clothes
Written by
Thrifter
Updated over a week ago
Choosing a charity
My chosen charity isn't on your list anymore
I've chosen this charity before and now they aren't appearing on the list
Written by
Olivia
Updated over a week ago
Which charities can I support?
You can select over 8,000 UK registered charities.
Written by
Joe @ Thrift+
Updated over a week ago
Selecting which clothes to donate
What types of clothing can I donate?
Women's & men's clothing, shoes & accessories.
Written by
Joe @ Thrift+
Updated over a week ago
Which brands do you accept?
We specialise in premium & designer brands.
Written by
Joe @ Thrift+
Updated over a week ago
How does Thrift+ decide which items to accept?
Our strict quality control process is important for happy shoppers.
Written by
Joe @ Thrift+
Updated over a week ago
Can you tell me if you would accept my item before I send it in?
Written by
Poppy Rainer
Updated over a week ago
Returning your ThriftBag
How do I return my ThriftBag?
We've updated our returns process. Please read carefully.
Written by
Joe @ Thrift+
Updated over a week ago
How to return our *new* ThriftBags
Our new white ThriftBags need to be registered before being returned
Written by
Poppy Rainer
Updated over a week ago
How to return our *old* ThriftBags
You need to login to your account to return one of our old brown paper ThriftBags
Written by
Joe @ Thrift+
Updated over a week ago
Which returns services do you offer?
We offer local drop-off with Collect+ or home collection with DHL
Written by
Joe @ Thrift+
Updated over a week ago
Do you offer collection?
Yes! We can collect nationwide.
Written by
Joe @ Thrift+
Updated over a week ago
The upload process
What happens after I send my ThriftBag?
Quality control, photography, pricing, approval, then LIVE!
Written by
Joe @ Thrift+
Updated over a week ago
Our fees
Sales, discounts & offers
We may reduce prices or accept offers to help your items sell
Written by
Olivia
Updated over a week ago
What fees does Thrift+ charge?
We charge 33% commission. Our minimum fee is £5.
Written by
Joe @ Thrift+
Updated over a week ago
Problem solving
My high end items are missing after I've reviewed them...
I've reviewed all my items and the designer ones are now not visible in my store
Written by
Olivia
Updated over a week ago
If your bag gets lost in transit
Written by
Olivia
Updated over a week ago
Has my Thriftbag arrived into the warehouse?
I sent my bag back a while ago and haven't heard whether it has been received or not...
Written by
Olivia
Updated over a week ago
Issues with Reviewing Items
Information on questions around reviewing items
Written by
Olivia
Updated over a week ago
What happens if my item does not sell?
Written by
Olivia
Updated over a week ago
Issues with returning a ThriftBag
Help relevant to the brown paper Thriftbags
Written by
Olivia
Updated over a week ago
I haven't received my ThriftBag
Written by
Olivia
Updated over a week ago
I ordered 3 bags, but only one has arrived
We send each bag individually. Please wait a couple of days.
Written by
Olivia
Updated over a week ago
I don't have a returns label inside my ThriftBag
We no longer include paper returns labels.
Written by
Olivia
Updated over a week ago