I received the wrong item

We do our best to make secondhand seamless, but every now and then we make mistakes.

If we’ve accidentally sent you the wrong item, we’re sorry for the mixup. We’ll get it fixed as quickly as possible, at no extra cost to you. And make sure every piece of pre-loved ends up in the right wardrobe.

Just email hello@thrift.plus with your order number and the item SKU (the number on the Thrift+ tag) to flag it.

Thanks in advance for your patience while we get it sorted.