There is an issue with my item

Something up? Zero fuss.

Your order is covered by The Thrift+ Guarantee. So if the quality isn’t up to scratch, we’ll sort out free returns and a full refund.

What is the Thrift+ Guarantee?

All of our products go through careful quality checks, but our team are human. Occasionally, there might be things we've missed. We promise to fix any issues quickly, at no extra cost to you.

Here's where the Guarantee applies:

Description: if the item type, colour, or size in the listing is incorrect.

Condition: if wear and tear were not clear from the photos or description.

Cleanliness: anything unwashed or with an unpleasant smell.

Photography: if the photos do not reflect what your item's like in real life.

If an item you receive has one of these issues, just click here to report it. We’ll get it sorted for you ASAP.