The Thrift+ Guarantee
We understand that shopping secondhand can sometimes be hit and miss. We want you to be 100% delighted with your order (and tell all your friends about us!). So we guarantee that if you are ever unhappy with an item, you will be able to return it and describe your 'return reason' for a full refund. 👍
Here's where the Guarantee applies:
Description: if the item type, colour, or size in the listing is incorrect.
Condition: if wear and tear were not clear from the photos or description.
Cleanliness: anything unwashed or with an unpleasant smell.Photography: if the photos do not reflect what your item's like in real life.
Click here to report anything that doesn’t live up to the Thrift+ Guarantee. We’ll get it sorted ASAP.