Do you offer collection?
Yes, we do. No need to trek to the Post Office.
DHL home collection
We use DHL couriers to collect nationwide. You can book a collection slot from Monday-Friday, from 9.30 am - 5 pm.
Keep in mind that you’ll need a printer. You’ll also have to make sure someone is in all day, as you can’t book a specific time slot. We’re working hard to change this and offer a paperless option. Stay tuned.
To book your collection, follow the instructions here.
You’ll pay an additional charge to use a home collection unless you are a Farfetch customer.
Other home collection options
We’re always looking to team up with new companies and services that already come to your door. Making it even easier for you to return your Thrift+ Bag.
Skip the returns process and just hand your bag to Oxwash.
Oxwash is an on-demand laundry service that’s saving water and lowers emissions. It’s currently available in Oxford, Cambridge, and London. Sign-up here.
If you are an Oxwash customer, all you have to do is give your Thrift+ Bag to your Oxwash rider the next time they collect or drop off your laundry.