Do you offer collection?

Yes we do!

We use DHL couriers to collect nationwide:

  • Available Monday - Friday
  • Not available at the weekends
  • Slots are 930am - 5pm
  • Someone will need to be in all day
  • A printer is required

We are working hard to improve our collection service to give you more specific time slots and provide a 'paperless' option. Watch this space!

To book your collection, please follow the instructions here. Please note, you will have to pay an additional charge to use home collection unless you are a Farfetch customer. 


Other home collection options

We are working hard to build partnerships with the companies and services that already come to your door to make it even easier for you to return your ThriftBag.


  • If you are an Oxwash laundry customer, you can now hand your ThriftBag to your Oxwash rider next time they collect or drop off your laundry
  • Available in Oxford, Cambridge, and London
  • Not yet an Oxwash customer? Sign up here.

More collection partners coming soon...