ThriftBags are usually dispatched 1-3 days after being ordered. You will receive an email to confirm once your bag has been dispatched.
If you have not received this email - please get in touch.
Once dispatched, bags usually take 2-3 working days to reach you by Royal Mail (Covid update: some customers are experiencing delays of up to 14 days with Royal Mail due to the issues caused by the pandemic).
All our bags are packed into an A5 envelope so they fit through most letter boxes.
If your bag was dispatched, but it hasn't arrived - unfortunately we are unlikely to be able to help locate it. The best option is to order another ThriftBag.