My item sold for less than I expected

Our aim is to sell each item for the price it deserves.

However, this doesn't always mean the original listing price. The credit you receive reflects the selling price rather than the listing price. 

We run promotions and accept offers in order to help your items sell.

When we receive an offer for an item, we make a balanced decision of whether to accept, counter-offer or decline. Therefore, we will often accept offers when we have received a fair price. 

Once your item has sold, we charge our fees (minimum £5 per item) then split the remaining proceeds according to the proposition you have chosen - either 100% to your charity, or 50/50 between your Thrift+ credits and your charity.