My item sold for less than I expected

Our aim is to sell each item for the price it deserves. 

However, this doesn't always mean the original listing price. The credit you receive reflects the selling price rather than the listing price. We run promotions and sometimes accept offers in order to help your items sell.

Once your item has sold, we charge our fees then split the remaining proceeds according to the proposition you have chosen either:

- 100% to your charity

- 100% in Thrift+ credits

- 50/50 between your Thrift+ credits and your charity. 

You'll begin to earn credit and raise funds for your chosen charity on items that sell for over £7.50.