We want secondhand to be just hits, no misses.

That's why every single item is covered by the Thrift+ Guarantee. If there’s an issue with your item, you can return it at no extra cost, for a full refund.

Here's where the Guarantee applies:

Description: if the item type, colour, or size in the listing is incorrect.

Condition: if wear and tear were not clear from the photos or description.

Cleanliness: anything unwashed or with an unpleasant smell.

Photography: if the photos do not reflect what your item's like in real life.

Click here to return anything that doesn’t live up to the Thrift+ Guarantee for free.