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I'm unhappy with the condition of an item
I'm unhappy with the condition of an item

Shopper // Troubleshooting

Updated over a week ago

We understand that shopping secondhand can sometimes be hit and miss. We want you to be 100% delighted with your order (and tell all your friends about us!).

That's why every item is covered by The Thrift+ Guarantee, so if there’s an issue with your item, you can return it at no extra cost, for a full refund within 30 days.

Here's where the Guarantee applies:

  • Description: if the item type, colour, or size in the listing is incorrect.

  • Condition: if wear and tear were not clear from the photos or description.

  • Cleanliness: anything unwashed or with an unpleasant smell.

  • Photography: if the photos do not reflect what your item's like in real life.

Click here to return your item. We’ll get it sorted ASAP.

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